Privacy Policy

zelpman ("we", "us", "our") is a home services platform that connects customers with service providers for handyman, electrical, plumbing, cleaning and related services. By using our website, app or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use zelpman:

• Account details: name, mobile number, email address and password.
• Location details: service address, city, pin code and approximate location coordinates.
• Booking details: services booked, preferred time, notes and photos shared for job estimation.
• Payment-related data: transaction reference, payment status and method. We do not store full card or UPI details.
• Device & usage data: IP address, device type, operating system, app version, crash logs and basic analytics.
• Communication data: messages, ratings and reviews you submit through the app or to our support team.

2. How We Use Your Information

We use your information to:

• Create and manage your customer account.
• Process bookings and connect you with relevant service providers.
• Send booking confirmations, reminders and service updates.
• Improve our services, app performance and customer support.
• Send service-related notifications and, where permitted, offers and promotions.
• Prevent fraud, abuse and security incidents.
• Comply with legal and regulatory requirements.

3. Cookies & Analytics

Our website and app may use cookies, SDKs and analytics tools to understand how users interact with the platform, to remember preferences and to improve performance. You can control cookies via your browser settings, but some features may not work correctly if cookies are disabled.

4. Sharing of Information

We may share your information with:

• Service providers: to complete your booking (they receive necessary details like name, phone and address).
• Payment providers: for processing payments securely.
• Third-party tools: SMS gateways, email providers and analytics services used to run our platform.
• Authorities: where required by law, or to protect our rights, safety or the safety of others.

We do not sell your personal information to third parties for their independent marketing.

5. Data Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as needed to provide services, comply with legal obligations, resolve disputes and enforce our agreements. When data is no longer required, it may be anonymized or securely deleted.

7. Your Rights

Depending on applicable law, you may have rights to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal or contractual limitations.
• Withdraw consent for certain processing activities (e.g. marketing messages).

To exercise these rights, contact us at support@zelpman.com.

8. Children’s Privacy

zelpman is designed for adults using home services. We do not knowingly collect personal information from children under 18. If you believe a child has provided us personal data, please contact us so we can remove it.

9. Third-Party Links

Our app or website may contain links to third-party websites or services (such as payment gateways). We are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party services you use.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated "Last updated" date. Continued use of our platform after changes means you accept the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact:

zelpman Support
Email: support@zelpman.com
Phone: +91-XXXXXXXXXX
Service Location: Pragathi Nagar, Hyderabad, Telangana, India

This document is a general template and does not constitute legal advice. Please consult a qualified legal professional to review and customize it for your specific business.